Hotel Policy

Check in Instructions

Check in time is 2:00pm.  We will endeavour to accommodate early check ins where possible.  Please check in with Reception to obtain a key that will give you access to the secure car park.  Guests will be required to provide photo identification (driver’s license or passport) which the check in staff will photocopy along with a valid credit card authorisation.  Cash deposits are permitted however a deposit of $200.00 plus the cost of the room will be requested.  Check out time is 11:00am.



The Glen Hotel & Suites is a non-smoking hotel.


After Hours Check In

Reception is open 24 hours per day. However, the front door to the hotel is locked at 10:00pm each evening.  If you are arriving after this time please either call the hotel on 07 3270 6699 or use the intercom located at the front door to communicate with the manager on duty.